Refund and Cancellation Policy

Last Updated: [Insert Date]

At KAMall, we strive to deliver seamless service experiences. However, if plans change, here’s how cancellations and refunds work:

1. Cancellations

By Users

• Before Service Provider Acceptance:
• Cancel anytime for a full refund.
• Go to My Bookings > Select Order > Cancel.
• After Acceptance:
• Cancellations within [X] hours of the appointment may incur a fee (up to [Y]% of service cost).
• Late cancellations (less than [X] hours) may result in full charges.

By Service Providers

• If a provider cancels due to unforeseen circumstances:
• We’ll automatically assign a replacement from our network.
• OR Process a full refund (for advance payments).

2. Refunds

Eligible Cases

✅ Full Refund:

• Provider cancels or fails to arrive.
• Service not delivered as described in the booking.
• Duplicate/accidental payments.

❌ Non-Eligible Cases:

• User cancels post-provider acceptance (outside grace period).
• Minor delays or preferences (e.g., "didn’t like the technician’s attitude").
• Changes to service scope after provider’s arrival.

Refund Process

• Timeline: 3–5 business days.
• Method: Original payment mode or KAMall wallet credit (user’s choice).

3. Rescheduling

• Users may reschedule for free up to [X] hours before the appointment via My Bookings.
• Providers may request rescheduling (subject to user approval).

4. Dispute Resolution

• Report issues within 48 hours of service completion.
• Contact support with:
• Booking ID.
• Photos/videos of substandard work (if applicable).
• Email: support@kamall.pk
• Phone: [Insert Support Number]

We mediate disputes fairly but don’t guarantee refunds for subjective dissatisfaction.

5. Policy Updates

We may revise this policy; changes will be reflected here and notified via app alerts.

By using KAMall, you agree to these terms. For questions, reach out to our team!

The KAMall Team